Terms and conditions of booking

Thank you for choosing Ellie Guest at Deeper Wellbeing as your myofascial release (MFR) therapist. When booking your appointment you are agreeing to these terms and conditions. Please take a few minutes to read the information carefully.

Cancellations

Please provide at least 48 hours notice of any appointment change or cancellation requests. You will be invoiced for the cost of the missed session if you give less than 48 hours notice or forfeit the hours from your package. An invoice will be sent via email for you to pay by bank transfer within seven days if you do not provide notice.

I understand that emergencies can arise and illnesses do occur at inopportune times. Late cancellation due to emergency or illness will not result in any missed appointment charges or forfeiting of time.

Late Arrival

Please arrive on time for your appointment. I understand that issues can arise that may cause you to be late, please let me know if you know you will be late so I can do my best to fit you in. Appointment times are reserved for each client and I cannot exceed the reserved time without being late for my next client. For this reason, arrival after your appointment time will result in a loss of time from your session as it will end at the originally scheduled time. Full service fees will be charged even if sessions are shortened due to your late arrival.

In return, I will do my best to be on time. If I am unable to do so I will add time to your session or adjust the service charge accordingly.

Payments

Payments for individual treatments must be paid for at the time of booking, or immediately after your appointment with cash or card.

Payments for packages must be paid in full in advance. It may be possible to split payments to suit your budget, please speak to me about this at the time of agreeing the package.

Health and Wellbeing

If you have a fever, a known infection or have experienced vomiting or diarrhoea within 24 hours of your appointment then please let me know as soon as possible and we can reschedule.

Please do not book an appointment if you have an infectious skin disease. If you have warts, verucca or other transmittable skin conditions please contact me to find out if you should book an appointment. Please make me aware of the location prior to the treatment commencing. You must keep the area covered during the treatment.

I will also respect your health and wellbeing and may have to cancel or rearrange an appointment if I am experiencing any symptoms of illness. My aim at all times is to provide you with the best service possible.

Covid-19

Please do not attend in person appointments if there is any risk of you having Covid-19 or if anyone in your household has Covid-19. I have carried out the necessary risk assessments for treatments and will continue to monitor government guidelines. I will inform you of regulations (if there are any) e.g. wearing a mask, in the welcome email following your first booking.

Inappropriate Behaviour

The treatments I offer are for therapeutic and relaxation purposes only. There is absolutely no sexual component to MFR whatsoever. Any insinuation, joke, gesture, conversation or request otherwise will result in immediate termination of your session and a refusal of all services in the future. You will be charged the full service fee regardless of the length of your session.

Confidentiality

All information shared with me is confidential and is not disclosed to any other parties. Hard and soft copy information is kept in accordance with GDPR and the Information Commissioner’s Office. Please see my privacy notice to see how your data is used.

Discounts

From time to time I may offer promotional discounts. Promotional discounts cannot be used in conjunction with any other discount. They have an expiry of two months from the date of issue.

Unless explicitly stated on a promotional offer, discounts cannot be used for gift vouchers.

Disclaimer

Treatments are given based on the information you share and the plan we agree to prior to the session commencing. It is your responsibility to make sure you inform me of any changes to your health each time you see me so the service can be amended if needed. The treatments and aftercare advice I may give are no substitute for medical care. It is your responsibility to seek any further professional medical advice you may need following treatment.

I am fully qualified and insured to provide myofascial release therapy and hold a current first aid at work certificate.