Privacy Notice

This privacy notice provides you with details of what happens to your data when you use the website and services of Deeper Wellbeing.

The purpose of this notice is to explain to you how Deeper Wellbeing controls, processes, handles and protects your personal information through the business and while you browse or use the website. If you do not agree to the following policy you may wish to cease viewing/using this website, and/or refrain from submitting any personal data.

Contact Details

Data Controller: Eleanor Jane Guest, referred to as "I" or "my"

Business name: Myofascial Malvern

Address: 7 Springfield Glade, Malvern, WR14 1LN

I am registered with the Information Commissioners Office under the Data Protection Register, the registration number is: .

How is Your Information Collected and Processed?

Personal data means any information that can be used to identify you, so it does not include anonymised data. The following types of personal data may be processed:

Communications Data: This includes any communication you send me, including: from the contact form on this website, through email, text, social media messaging, social media posting or any other communication that you send to me. This data is processed on the grounds of legitimate interests, which are for the purposes of communicating with you, for record keeping and to establish, pursue or defend legal claims.

Customer Data: This includes data relating to any purchases of goods and/or services such as your name, title, contact details, billing address, delivery address, email address, phone number and purchase details. This is processed on the grounds of performance of a contract; data to supply the services you have purchased and to keep records of transactions.

User Data: This includes information about how you use this website and any online services along with any data that you post for publication on the website or through other online services. This is processed on the grounds of legitimate interests; operating the website and ensuring relevant content is provided to you, to ensure the security of the website, to maintain back ups of the website and/or databases and to enable publication and administration of the website and business.

Technical Data: Including information about your use of the website and online services such as your IP address, your login data, details about your browser, length of visit to pages, page views and navigation paths, details about the number of times you use the website, time zone settings and other technology on the devices you use to access the website. The source of this data is from my analytics tracking system. This is processed on the grounds of legitimate interests to analyse your use of the website and other online services, to administer and protect my business and website, to deliver relevant website content to you and to understand the effectiveness of advertising, to grow the business and decide on marketing strategy.

Marketing Data: Including information about your preferences in receiving marketing and your communication preferences. This is processed on the grounds of legitimate interests, enabling you to partake in any promotions such as competitions, prize draws and free giveaways, to deliver relevant website content, to understand how customers use my services, to develop them, to grow the business and to decide on marketing strategy.

Sensitive Data: I do not collect any sensitive data about you. This refers to data that includes your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data or information about criminal convictions and offences.

If I am required to collect personal data by law, or under the terms of the contract between us and you do not provide it, I may have to cancel a product or service you have ordered, however, you will be notified you at the time. In addition, I may have to process your personal data without your knowledge or consent where this is required or permitted by law.

I will only use your personal data for the purpose it was collected or a reasonably compatible purpose if necessary.

If, as determined by me, the lawful basis upon which I process your personal information changes, I will notify you about the change and any new lawful basis to be used if required. I shall stop processing your personal information if the lawful basis used is no longer relevant.

Data Security and Protection

I ensure the security of all personal information held by using secure data storage technologies and precise procedures in how I store, access and manage that information. These methods meet the GDPR compliance requirement.

Data Retention

I will only retain your personal data for as long as is necessary to fulfill the purposes it was collected for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for, I look at the amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires me to keep basic information about customers (including contact, identity, financial and transaction data) for six years after they stop being customers.

Your Rights

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent. Please contact me on hello@myofascialmalvern.co.uk if you wish to exercise any of your rights.

If you are not happy with any aspect of how I collect and use your data, you have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection issues (www.ico.org.uk). In the first instance, I would be grateful if you contact me first if you do have a complaint so that I can try to resolve it for you.

Email Marketing and Subscriptions

Under GDPR I use the lawful consent basis for anyone subscribing to my newsletter or marketing mailing list. I only collect certain data about you, as detailed above. Any email marketing messages sent are done so through an email marketing service (EMS) provider, in this case, MailChimp. MailChimp is a third party service provider of software that allows me to send out email marketing campaigns.

Email marketing messages may contain tracking functions or tracked clickable links or similar server technologies. This is in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages sent are in accordance with the GDPR. You can easily unsubscribe, manage your preferences or the information held about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all lists by emailing me at hello@myofascialmalvern.co.uk  

Cookie Use

Some cookies are required to enjoy and use the full functionality of this website. The website uses a cookie control system. This allows you to accept the use of them and control which cookies are saved to your device. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device. To opt out, please see your web browser options.

Fair and Transparent Privacy

There are no clickable sponsored or affiliate links on this website, however, there are links to third party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. I do not control these third party websites and am not responsible for their privacy statements. When you leave this website, I encourage you to read the privacy notice of each website you visit.